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Delivery & Returns

​All made to order products have a 5 working day turnaround, 10 days for jewellery items. Once complete all deliveries are made via Royal Mail or Hermes and can take between 1-3 days to be delivered in the UK or 5-7 days in the EU. 

We offer several delivery options of which you can choose at checkout.  Standard delivery rates start from £3.95.  

Returns Policy

We hope you will be delighted with your order, but if you are not satisfied with your purchase we are happy to process a refund for the items as long as you  notify us within 14 days of you receiving the goods.
To request a refund or exchange please email karen@studio-17.co.uk with your order reference number, a description of the items you wish to return and the reason for the refund/exchange. We will provide you with return information at that time. 
Once a refund has been approved, you will receive your refund within 7 days of the item being received.. For an exchange, you will receive your new item within the normal delivery window.  
Please note:  Unfortunately we are unable to accept returns on all made to order products and face-masks.